Thanks for reaching out to AuthorBytes regarding your customer support request. Please note as of Monday, March 18th, 2024 all support inquiries will require a support ticket to be opened via our secure customer portal.

By managing support requests though our portal we can:

  • Consolidate and track a specific issue over a single ticket avoiding several long email chains.
  • Authenticate and verify the security of communication with our clients.
  • Route support requests to the appropriate team member best suited to handled a specific request.
  • Prioritize support requests based on severity and request type.

You can access the portal from either a desktop web browser or from a mobile device. Mobile users can install the portal as an app on their device by following the on screen instructions when viewing the portal on their device.

Click here to learn more about our new client portal.